What is actually superior to its previous model?

 I have noticed a loss of empathy, humanity, in several "professional" fields over the last 50ish years. 

One major one stands out in my mind. 

Many customers seem to think it is ok. 

You do realize the young professional only knows what they are taught, right? 

They think this is all the way it is supposed to be done. 

That they are superior to the models before them. 

They have been trained to be replaced by a computer app. 

We have been trained to accept less and less humanity as a standard working relationship on all levels, and to do as we are told by a computer. 

Most of them do not even see it coming. They, being our best and brightest at memorizing things but the same ones that cannot and will not trouble shoot, because they learn nothing from an experience that wasn't in the instruction manual. 

They are marked for extinction since they chose the occupation, and it will be quite a shock to most. 

Domo Arigoto, Mister Roboto.